Privacy Policy

1. Introduction

Excellence Linen (“we”, “us”, “our”), powered by Excellence Laundry, respects your right to privacy. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, request a quote, or use our hospitality laundry services. It is intended to comply with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and the Consumer Protection Act, 68 of 2008 (“CPA”) of South Africa.

2. Responsible Party

The responsible party (as defined in POPIA) is Excellence Linen.

• Address: Leonardo Park, Ravenscourt, Parklands, Cape Town
• Email: info@excellencelinen.co.za
• Phone: 061 080 2191

3. Information We Collect

We may collect and process the following personal information:

• Identifying details: name, business/establishment name, job title.
• Contact details: email address, phone number, physical/collection address.
• Service details: linen volumes, collection and delivery schedules, special instructions.
• Communications: messages, quote requests and enquiries you submit to us.
• Technical data: IP address, browser type, device information and usage data collected via cookies or similar technologies on our website.

We collect this information directly from you when you complete a contact or quote form, email or call us, or use our services.

4. Purpose of Processing

We process your personal information only for lawful purposes, including to:

• Respond to quote requests, enquiries and bookings.
• Provide, schedule and invoice for our laundry services.
• Communicate with you about your account, services and any changes to them.
• Comply with legal, regulatory and tax obligations.
• Improve our website, services and customer experience.

5. Legal Basis for Processing

We rely on one or more of the following lawful grounds under POPIA:

• Your consent, which you may withdraw at any time.
• Performance of a contract with you (e.g. providing laundry services).
• Compliance with a legal obligation.
• Pursuit of our legitimate interests, balanced against your rights.

6. Sharing Your Information

We do not sell your personal information. We may share it only with trusted parties who help us operate our business, such as:

• Excellence Laundry and approved operational partners involved in delivering your service.
• Service providers such as IT, hosting, email, payment and accounting providers.
• Regulators, law enforcement or other authorities where required by law.

These parties are required to keep your information confidential and to process it only for the purposes for which it was shared.

7. Cross-Border Transfers

Some of our service providers may store data outside of South Africa. Where this happens, we take reasonable steps to ensure that your personal information is protected by laws or contractual safeguards substantially similar to POPIA.

8. Security

We take appropriate, reasonable technical and organisational measures to protect your personal information from loss, damage, unauthorised access or unlawful processing, including secure hosting, access controls and staff confidentiality obligations. In the event of a security compromise affecting your personal information, we will notify you and the Information Regulator as required by POPIA.

9. Retention

We retain personal information only for as long as necessary to fulfil the purposes set out in this policy or as required by law (for example, tax and accounting records). Information that is no longer needed is securely deleted or anonymised.

10. Your Rights

Under POPIA and the CPA, you have the right to:

• Be notified about the collection and use of your personal information.
• Request access to the personal information we hold about you.
• Request that we correct or delete inaccurate, outdated or unlawfully obtained information.
• Object to the processing of your personal information in certain circumstances.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing at any time, free of charge.
• Lodge a complaint with the Information Regulator (South Africa).

To exercise any of these rights, email us at info@excellencelinen.co.za.

11. Direct Marketing

In line with section 69 of POPIA and the CPA, we will only send you direct marketing where you have consented or where you are an existing customer in respect of similar services. You may opt out at any time by replying “unsubscribe” to any marketing message or contacting us at the details above.

12. Cookies

Our website may use cookies and similar technologies to remember your preferences and to understand how the site is used. You can disable cookies through your browser settings, although some parts of the website may not function as intended.

13. Children

Our services are intended for businesses. We do not knowingly collect personal information from children under 18 without the consent of a competent person.

14. Complaints

If you believe we have not handled your personal information in accordance with POPIA, you may contact us first so that we can address your concern. You also have the right to lodge a complaint with the Information Regulator:

• Website: https://inforegulator.org.za
• Email: complaints.IR@justice.gov.za

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the “Last updated” date at the top.